Excellent service. The company provided two 230cc Honda FTR bikes which were in fantastic condition. During our trip we had a complication and were unable to return the bikes. The company were kind... more »
I rented an automatic scooter from Rentabike on Dang Thai Mai street, Hanoi, for about a year. I'd never driven any kind of bike before, but Danny gave me a thorough lesson around Tay Ho's lake... more »
Overall had a good experience. When I walked in a clerk came to help me who was very nice, but her English was not 100%(didn't care, but it comes up later). Once we agreed on a bike and price she insisted that I leave my passport for deposit. I told her I would never leave my passport. She told me that I could do a $500 deposit on my credit card, but that there would be a 3% fee so I should just leave my passport instead. It took a little bit of back and forth to get her to finally agree to the $500 deposit(which would be returned to me in cash). Bike worked great and got me where I was going. Never ran into any service issues. Never did meet Danny though. Only reason for 4 stars and not 5 is their insistence on taking my passport. I understand the need for collateral that people actually want back, but a passport is too precious a document to hand over and it's illegal for US citizens to hand theirs over anyway.
Great place to rent a bike from! Tried a few other places, but for long term rental for teachers, this is the place to go. Good prices, great service, and accommodating staff. 5/5!
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